1. General Information

At Juktex.com, we strive to deliver your orders promptly and reliably. This policy outlines the details regarding shipping and delivery for our products.

2. Shipping Locations

• We currently ship to locations within Kenya. International shipping is available on request, subject to additional charges and restrictions.
• Delivery is made to the address specified during the checkout process. Ensure the details are accurate to avoid delays.

3. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.

4. Delivery Timeframes

• Standard Delivery: 3-7 business days within Kenya.
• Express Delivery: 1-3 business days, available at an additional cost.

Note: Delivery times may vary based on location and external factors beyond our control (e.g., weather, carrier delays).

5. Shipping Fees

• Shipping fees are calculated based on the weight, dimensions, and destination of your order.
• The final shipping cost will be displayed at checkout.

6. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email or SMS to monitor the delivery status.

7. International Shipping-

• International orders may be subject to additional customs duties and taxes, which are the responsibility of the customer.
• Delivery timeframes for international shipments will vary depending on the destination and carrier.

8. Contact Information

• For questions about shipping, please contact us at: Email:  juktexmachines@gmail.com  Phone:  +254 72 4715785

9. Amendments

• Juktex.com reserves the right to update this policy at any time. Changes will be posted on this page, and it is your responsibility to review it periodically.